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Soarfly tools 2-Year Warranty Policy

Return & Refund Policy

At Soarfly, we stand behind the quality of our power tools, DIY equipment, workshop accessories, and professional hardware products. We strive to deliver premium items and dependable after-sales support for all customers across the United States, Canada, and Europe.
If you are not fully satisfied with your order, please review our official return, refund, and replacement terms below.

1. Return Eligibility

We accept return requests that meet the following valid conditions:
Eligible Return Reasons
  • Product arrived damaged or broken during transit
  • Manufacturing defects, functional failure, or performance issues
  • Incorrect item or wrong model delivered
  • Missing original parts, batteries, or official accessories
  • Product features significantly inconsistent with our official description
Non-Eligible Return Reasons
  • Simple change of mind or unwanted purchase
  • Minor cosmetic scratches, packaging wear, or slight indentation caused by standard shipping
  • Damage caused by improper operation, incorrect voltage, or personal misuse
  • Damage from unauthorized disassembly, modification, or self-repair
  • Normal wear and tear after regular daily or job-site use
  • Damage caused by external force, accident, or improper storage

2. Return Request Window

All return requests must be submitted within the valid time frame:
  • 7 calendar days after delivery for damaged, defective, or incorrect items
  • 14 calendar days after delivery for verified manufacturing quality issues
Any requests submitted beyond the valid window will not be eligible for return or refund approval.

3. Returned Product Conditions

To qualify for return processing, your returned item must meet the following requirements:
  • Include all original packaging, user manuals, batteries, and full accessories
  • No intentional damage, man-made breakage, or heavy misuse traces
  • Provide valid proof of purchase and order information
  • Provide inspection photos or videos if required by our support team
Soarfly reserves the right to inspect all returned items and reject returns that fail to meet our inspection standards.

4. Return Shipping Responsibility

Approved Seller-Fault Returns (Quality Defect / Damaged / Wrong Item)
  • Soarfly covers return shipping fees for all verified seller-related issues
  • Replacement or full/partial refund will be arranged after warehouse inspection
Customer-Initiated Returns (Change of Mind / Non-Quality Issues)
  • Customer is responsible for all return shipping costs and handling fees
  • Original shipping charges are non-refundable

5. Refund Processing

Once your returned item passes our warehouse inspection, your refund will be initiated immediately. Processing times vary by payment method:
  • Credit / Debit Card Refund: 3–7 Business Days
  • PayPal Refund: 2–5 Business Days
  • Bank Transfer: 5–10 Business Days
Final arrival time depends on your local financial institution’s processing rules.

6. Replacement Policy

For all approved defective or faulty tool orders, customers can choose one of the following solutions:
  • Full product unit replacement
  • Replacement of faulty spare parts and accessories
  • Partial refund based on product condition
  • Full refund if replacement inventory is unavailable

7. Non-Returnable Items

The following categories are non-returnable and non-refundable:
  • Used consumable accessories, drill bits, blades, and wearing parts
  • Free gifts, promotional items, and bundled bonus products
  • Customized, personalized, or OEM special orders
  • Clearance, discounted, or final-sale items
  • Products damaged by incorrect voltage, improper use, or unauthorized modification

8. Inspection & Verification Process

To ensure fair claim processing and avoid fraudulent requests, our team may require the following verification materials:
  • Full unboxing photos or videos
  • Product serial number and label photos
  • Original shipping package and shipping label proof
  • Product functional testing videos for defect confirmation
Failure to provide required materials will delay your return or refund processing.

9. Order Cancellation Policy

Customers can cancel their orders freely before warehouse processing and shipment. Once the order has been packed and dispatched, cancellation requests will no longer be accepted.

10. After-Sales Support & Contact

For return requests, refund inquiries, or product after-sales support, please contact our customer service team during business hours:
Business Hours: Monday – Saturday | 9:00 AM – 6:00 PM (GMT+8)
Please provide your Order Number, Product Name, detailed issue description, and supporting media files to speed up processing.
Support Email: hello@soarfly.net
Returns & Refunds Overview
  • 7-day return window for damaged, incorrect, or defective items
  • 14-day quality defect support for manufacturing issues
  • Free return shipping for all verified seller-quality issues
  • Customer covers return shipping for change-of-mind returns
  • Refund processing: 2–10 business days based on payment method